Q: Where Can Flowers Delivery Russia Deliver The Flowers?
A: We can deliver flowers to almost each and every place in Russia including far flung rural areas. Sometimes we may require additional delivery charges for far flung rural areas.
Q: What are the delivery charges on Flowers Delivery Russia?
A: We Charge a Standard Shipping of 9 USD for each and every order. However you are requested to note that we may require some additional delivery charges for some far flung areas where no reliable florist is available. We will contact you about the same. You can even cancel the order if you do not wish to pay the extra charges and the entire amount shall be refunded back without any deductions.
Q: Are there any Additional Charges on Flowers Delivery Russia?
A: There are no Hidden Charges that will be added to your total without your consent. The price shown on the website is the net amount you will be charged.
Q: Are my Personal and Credit Card details secure on Flowers Delivery Russia?
A: We guarantee you that both your personal and financial details are absolutely secure on Flowers Delivery Russia. Your personal details are stored in an encrypted format and cannot be viewed by unauthorized personnel. This is the way we secure your personal data. We do not store any financial information on our servers; instead we use a 3rd Party Specialized "Hacker Safe" and "VeriSign Secured" payment gateway which works on a secure "https" environment. This guarantees maximum security for your financial information. In short all your confidential details are very secure.
Q: Can I make the payment using my UK/USA or any other International Credit Card On Flowers Delivery Russia?
A: Yes you can make the payment using any credit card issued by any bank in any country. When you submit your details an automatic currency conversion takes place and you will be billed a corresponding amount in Pound Sterling or US Dollars or any other currency depending on your default local currency. Please be advised that your bank may apply currency exchange charges in the range of 2.5 to 2.75 % (can be higher for some unfriendly and non-customer oriented banks)
Q: What are modes of Payment on Flowers Delivery Russia?
A: Flowers Delivery Russia accepts all major international credit cards including "American Express", "Visa", "Master", "Diners Club International" and "JCB".
We even accept payments through International debit cards. You will be able to shop with us using any debit card that works online.
Q: How can I request a delivery within a specified time frame on Flowers Delivery Russia?
A: We always put in our best to have all orders delivered within the stipulated time frame; but this may not be possible under all circumstances. Please be advised that no refund requests on account of non-delivery within a stipulated time frame will be entertained. We only guarantee delivery on a specified date.
You can specify your time request in the "Special Instructions" section that will appear on the "Order Info" page.
Q: How can I track my order on Flowers Delivery Russia?
A: You can track your order by using the order tracking section given on the website.
Q: Does Flowers Delivery Russia delivers on Sundays?
A: Yes Flowers Delivery Russia delivers on Sunday and that too at no extra cost.
Q: I Wish To Cancel My Order! How can I do that?
A: You can cancel your order only before the delivery date. In case you wish to cancel your order you can contact us on phone or drop us an E-mail (In case Phone Support Is Not Available). In case of cancellation before the delivery date no amount will be deducted and the entire amount will be refunded back. Please note that this may not apply under all circumstances. An example where this does not apply can be a case where the customer orders for a cake and flowers and then requests for a cancellation. We will only refund the entire amount if the cake has not been ordered with the bakery else we will deduct the order value of cake and refund the balance amount.
Q: I cancelled my order and do not see a refund yet?
A: Please note that it may take upto 7 working days for us to issue a refund from our end and then another 3 working days by your bank to update their records. This is the case if the payment has bee made by a credit card.
If he payment has been made using Net Banking or Debit card the refund can take upto 14 days to reflect in your Bank Account statement.
Q: My transaction has been denied. What do I do now?
A: You can try to place another order as you will be charged only for one order; for which the transaction has been approved. In case you are short of time you can contact us on phone or drop us an E-mail.